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Employees Representing ESO

ESO Staff

Employment Services and Operations
University of Houston-Downtown
One Main Street, Suite S910
Houston, TX 77002
Telephone: (713) 221 - 8060
Fax: (713) 223 - 7433

Organizational Chart



Ivonne Montalbano

Ivonne Montalbano, MBA, SPHR
Vice President for Employment Services and Operations

Telephone: (713) 221-8060










Betty Powell Betty Powell, BA, PHR
Assistant Vice President for Employee Services & Records Management
  • P.A.S.S./PS End-User Training
  • Manage the Benefits, Payroll, and Records functions
  • Retirement Counseling
  • ESO Special Projects

Telephone: (713) 221-8072







Doug teDuits Doug teDuits, EdD
Assistant Vice President for Employment, Talent Management/Affirmative Action Officer
  • Direct UHD’s Talent Management Program
  • Direct the Employment and Training Sections
  • Conduct Workplace Investigations

Campus Relations/Affirmative Action Officer

  • Affirmative Action/EEO Compliance and ADA Coordinator
  • Problem Resolution
  • Process Discrimination/Harassment and Staff Grievance Complaints

Telephone: (713) 222-5366




Functional Areas


Compensation & Benefits
Erica Campos Erica Morales, MBA, PHR, CBP, CCP
Director, Benefits & Compensation
  • Compensation Programs
  • Position Classifications & Descriptions
  • New/Reclassified Positions
  • Group Benefits Program
  • FMLA
  • Worker's Compensation

Telephone: (713) 221-8443



Minh N. Lam
Bernice Guillen
Employment Coordinator
  • Create and posts open positions
  • Coordinate the placement of advertisements
  • Conduct New Employee sign-up
  • Answer customer service questions from applicants and hiring officials
  • Prepare Employment Reports
  • Provide training on applicant tracking system

Telephone: (713) 221-8079



Stormy Castleberry Stormy Castleberry, BBA
Payroll Manager

  • Bi-weekly Timesheets
  • e-Forms (Par’s)
  • Liaison between UH-System’s Payroll Office and UH-Downtown Payroll Office
  • PASS Direct Deposits and W-4's
  • Payroll/Deductions and Parking Refunds
  • Payroll Reports
  • Reallocations
  • Time & Labor

Telephone: (713) 221-8073



Jacqueline Batiste Jacqueline Batiste
Payroll Specialist
  • Data Entry
  • Bi-Weekly and Monthly Time Sheets
  • W-4 Changes
  • Direct Deposit
  • Personal Records Verification

Telephone: (713) 221-8971



Personnel Records
April Frank April Frank, MBA
Director, Employment Operations

  • Supervises daily activities of Records Unit
  • Develops policies and procedures related to electronic records, e-personnel files, records management, etc.
  • Process all verifications of employment
  • Process College Release and Staff Reimbursement Program
  • Oversees imaging projects
  • Financial Accountability and Account Reconciliations
  • Departmental Business Operations

Telephone: (713) 221-8422



Balois Galvan

Balois Galvan
Employment Data Specialist

  • Document Authentications and Employee File Maintenance
  • Provides clerical support to staff members as needed.

Telephone: (713) 221-5573




Talent Management
Tomas Turrubiates

Tomas Turrubiates, BA
Manager, Talent Management

  • Talent Management Program
  • Performance Appraisals
  • Policy Statements
  • Unemployment Claims

Telephone: (713) 221-8263



Tomas Turrubiates

Melissa Abram-Jackson, M.Ed.
Manager, Org Development & Training and Campus Relations Officer

  • Training and Organizational Development
  • Employee Mandatory Training
  • New Employee Onboarding
  • Employee Offboarding

Telephone: (713) 222-5337



Supporting Areas











Management Systems
Tony Nguyen
Tony Nguyen
Management Systems Coordinator
  • Web Site Development
  • System Administrator (eAppraisal Performance Management, PeopleAdmin Applicant Tracking System)
  • PeopleSoft / P.A.S.S. Support
  • Dynamic Policy Document Workflow System
  • Telephone: (713) 222-5332




Page maintained by ESO

Last updated or reviewed on 4/1/14

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