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Employees Representing ESO

ESO Staff

Employment Services and Operations
University of Houston-Downtown
One Main Street, Suite S910
Houston, TX 77002
Telephone: (713) 221 - 8060
Fax: (713) 223 - 7433

Organizational Chart



Ivonne Montalbano

Ivonne Montalbano, MBA, SPHR
Vice President for Employment Services and Operations

Telephone: (713) 221-8060











Shawn McCann
Executive Director for Employment Services & Operations

Telephone: (713) 221-8060






Functional Areas


Compensation & Benefits
Erica Campos Erica Morales, MBA, PHR, CBP, CCP
Director, Benefits & Compensation
  • Compensation Programs
  • Position Classifications & Descriptions
  • New/Reclassified Positions
  • Group Benefits Program
  • FMLA
  • Worker's Compensation

Telephone: (713) 221-8443



Paula Jannett
Coordinator, Benefits & Compensation

  • Compensation Programs
  • Position Classifications & Descriptions
  • New/Reclassified Positions
  • Group Benefits Program
  • FMLA
  • Worker's Compensation

Telephone: (713) 221-8463


Elizabeth Roehl
Elizabeth Roehl, MBA, M.Ed
Coordinator, Employment
  • Create and posts open positions
  • Coordinate the placement of advertisements
  • Conduct New Employee sign-up
  • Answer customer service questions from applicants and hiring officials
  • Prepare Employment Reports
  • Provide training on applicant tracking system

Telephone: (713) 221-8079


TaShiqua Loston
Employment Technician

  • Processes new employee sign-up paperwork
  • Processes all position request forms for posting
  • Assists applicants with completing online applications and answers routine questions regarding the employment process
  • Processes background checks on all employees
  • Assists with new employee orientation sessions

Telephone: (713) 222-5318


Employment Operations
April Frank April Frank, MBA
Director, Employment Operations

  • Supervises daily activities of Records Unit
  • Develops policies and procedures related to electronic records, e-personnel files, records management, etc.
  • Process all verifications of employment
  • Process College Release and Staff Reimbursement Program
  • Oversees imaging projects
  • Financial Accountability and Account Reconciliations
  • Departmental Business Operations

Telephone: (713) 221-8422

Jacqueline Batiste Jacqueline Batiste
Payroll Specialist
  • Data Entry
  • Bi-Weekly and Monthly Time Sheets
  • W-4 Changes
  • Direct Deposit
  • Personal Records Verification

Telephone: (713) 221-8971


Balois Galvan

Balois Galvan
Employment Data Specialist

  • Document Authentications and Employee File Maintenance
  • Provides clerical support to staff members as needed.

Telephone: (713) 221-5573



Talent Management

Bernice Guillen
Coordinator, Talent Management and Campus Relations Officer

  • Talent Management Program
  • Performance Appraisals
  • Policy Statements
  • Unemployment Claims

Telephone: (713) 221-2738



Organizational Development & Training

Ryan Riojas, MA
Manager, Organizational Development & Training

  • Training and Organizational Development
  • Employee Mandatory Training
  • New Employee Onboarding
  • Employee Offboarding

Telephone: (713) 221-8946




Supporting Areas



Isabel Pallares
Administrative Assistant II

  • Payment Vouchers
  • Property Custodian

Telephone: (713) 221-8429


Management Systems

Chevelle Wilson
Manager, Human Resource Information Systems

  • Develops, implements and administers Human Resources Information Systems (HRIS)
  • Liaison to UHS HRMS team and UHD IT Department

Telephone: (713) 221-8263


Tony Nguyen

Tony Nguyen
Management Systems Coordinator
  • Website development and administration
  • HRIS application support
  • Telephone: (713) 222-5332



    Lisa Raynor-Keck, MA
    Communications and Compliance Officer

    • Develops, writes and edits ESO internal/external content
    • Manages ESO social media, blog, newsletter and website content
    • Directs University policy review and update process
    • Reviews and updates personnel policies
    • Oversees Work/Life and Employee Discount programs
    • Coordinates ESO compliance

    Telephone: (713) 221-5012




    Page maintained by ESO

    Last updated or reviewed on 2/17/15

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