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Retail Management Webinar Schedule


Frequently Asked Questions


What software or program do I need for the course?

As long as you have a PC or Mac with connectivity to the internet you are good to go.  Once you log into the course, there will be a Browser Test Check button.  It will test your computer for any other necessary programs you may need.  The webinars will run with either Flash or Real Player.

Is this an accredited program for college credit?

No, this course is considered a continuing education course.  College credit is not awarded.

How many sessions do I have to take to earn a certificate?

You must complete all twelve of the sessions and successfully pass the competency exam in order to receive the Retail Management Certificate.

Who teaches these courses?

The curriculum was written by industry professionals from a wide variety of retailers. The webinars will be led by professionals in the retail industry.

Do you recommend this course for new entrants to the retail industry?

The course content will benefit both new entrants and retail professionals.

Are there any resources available to assist me in career placement?

Retailers supporting the Retail Management Certificate Program will have a direct link on the program homepage that you can go to for information on employment. You can also visit for help with writing resumes and other helpful tools for those seeking employment.

What is the nature of the online course?

The online course contains several elements including written materials, short video clips, online discussions and quizzes.

How do I obtain a receipt to submit to my employer for reimbursement?

All payment or receipt questions should be directed to the or you can call us at 713-221-5015.

Can I get a refund if I do not finish the certificate program?

Once a webinar has been taken no refunds are allowed. You may come back at a later time to finish the certificate program.

What grade do I have to make in order to pass and earn the certificate?

We use a pass/fail grading system. If you do not pass the competency exam the first time, additional attempts will be given to allow a successful pass.

Who can I call if I am having problems getting on-line access to the webinar or written materials?

UHD Center for Retail Management Office: 713-221-8902   Hours Mon-Fri  8:00 AM - 5:00 PM CDT

Can I substitute my education and experience for any of the sessions?

All participants must complete all twelve sessions in order to earn the certificate regardless of past experience or education. You may take selected sessions to strengthen your knowledge, but the only way to earn the certificate is to complete all twelve sessions.

How will I get books and course information?

Once you are registered for the course you will be notified by email with the access information and link to download the course materials. All course materials will be provided online at no additional charge.

Is there additional study time required other than the webinar?

The written curriculum and interactive activities will require approximately three hours to complete. This information will be accessible before and after the webinar.

Where do I go to take the competency exam?

The competency exam will be given online. You will access it the same way as you do the written materials. The exam will be scored as soon as you have finished so you will know your results immediately.

How will this course help me?

The Retail Management Certificate Program is designed for new and existing managers and those with no managerial experience. The materials taught are designed to help strengthen some of the skills where you might need strengthening and will provide training for those wanting to pursue a career in retail management. Upon completion of the course you should have learned and understand the basic skills necessary for a retail manager.

Do I need a high school diploma to take this course?

No high school diploma is necessary to take the course.

How much does the program cost?

The registration fee for the program is $250. This fee covers all twelve sessions and all course material.

When can I start the program?

The program is open enrollment so you may begin the program at any time.



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Last updated or reviewed on 5/14/14

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