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Retail Management Webinar Schedule


2014 CYCLE


Session Name


Session 1

Introduction to Retail Management

Dave D'Arezzo
Chief Operating Officer, Grocers Supply Co.

Session 2

Building Customer Relationships

Kathy Sweidel-Caton
V.P. Customer Relations, Gerlands

Session 3

Serving the Customer and
Handling Complaints

Gary Huddleston
Director Consumer Affairs, Kroger

Session 4

Hiring and Evaluating Employees

Shannon Williams
V.P. Human Resources, Al's Formal Wear

Session 5

Understanding Financials and
Performance Metrics

Chris Nelson
Store Director, WalMart

Session 6

Budgeting, Forecasting, and Trends

Jeff McAllister
Sr. V.P. Innovations, WalMart

Session 7


Scott McClelland
President, H.E.B. Stores

Session 8

Risk Management

Kenny Ochoa
Organized Crime Manager, Stage Stores

Session 9

Working with Suppliers and
Distribution Centers

Justen Traweek
Regional V.P. Logistics, WalMart

Session 10

Motivating Employees and
Employment Laws

Ron Lucas
E.V.P. Human resources, Stage Stores

Session 11


Jann Miller
Department Manager, Neiman Marcus

Session 12

Ethics and Social Responsibility

Quart Graves
Owner/Operator, Chick-fil-A


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     Start date: Open Enrollment


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