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Complaint Resolution

​Distance Education O​​ut-of-State Authority

The U.S. Department of Education (U.S. DoE) released new regulations regarding distance education in October 2010. One of the new regulations focuses on the need for institutions offering distance education to acquire authorization from any state where the institution has currently enrolled students. As the details regarding this regulation continue to be clarified, the University of Houston-Downtown (UHD) is in the process of gaining authorization from other states.

Depending on the outcome of this authorization, UHD could notify students residing in a particular state that they are not eligible to register for distance education courses. In cases where UHD students are affected by this change, the University of Houston-Downtown will provide assistance to students to resolve this matter.

The University of Houston-Downtown, does not currently offer online courses to residents of the following states and territories:  American Samoa, Guam, Massachusetts and Puerto Rico.

Complaint Resolution

As part of the process, UHD is required to provide current and prospective students with contact information for filing complaints.

For complaints regarding grades, course requirements and course procedures, follow the University of Houston-Downtown Undergraduate or Graduate grievance policies.

If an issue cannot be resolved internally, you may file a complaint with your state. The Student Grievance Contact Information for Individual States provides phone number, email and/or links to state education agencies.

The University of Houston-Downtown is accredited by the Southern Association of Colleges and Schools (SACS). The SACS site provides complaint procedures against the commission or its accredited institutions.

For questions concerning the complaint process or the new U.S. DoE regulations affecting distance education, please contact UHD Distance Education at or 713-237-5400.

Last updated 2/19/2020 5:46 AM