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Report a problem, ask a question! Students Faculty and Staff Blackboard Users

View IT Support Hours

Contact Information

Information Technology Office
Location: S700
Phone: (713) 221-8400

Help Desk

Location: A700
Phone: (713) 221-8031 (x3000)

Student Technology Services

Location: S800/C300/B200
Phone: (713) 221-8540

Technology Learning Services

Location: A700 (TTLC)
Phone: (713) 221-8200


IT: Help Desk

Help DeskThe Information Technology Help Desk is the centralized location for the University community to contact for all technology needs, including software, hardware, telephone, user accounts and access privileges.

Students may contact either Student Technology Services located in the Academic Computing Labs for support during the lab operating hours or the Help Desk during the hours listed below.

Faculty and Staff may contact the Help Desk directly by phone, in person, or chat, and email. Some common Help Desk requests include: software installation; Microsoft Office support; email setup; printer toner/cartridge replacements; computer equipment moves; computer setup; laptop support; wireless issues; telephone support; report virus and spyware issues; new printer setup; new scanner setup; and computer account issues.


Phone: 713-221-8031




Spring 2015 Help Desk/Support Hours
Monday - Friday 7 a.m. - 10 p.m.
Saturday 8 a.m. - 5 p.m.
Sunday 12 p.m. - 8 p.m.


Computer Accounts

  • Obtaining a Computer Account
  • Obtaining Application-specific Accounts
  • How do I obtain Guest Accounts?



  • How do I setup my email?
  • How do I access email from home?
  • How much email quota do I have?
  • Spam Filter System (IronPort)



  • How do I obtain my password?
  • How do I reset my password?
  • What if I forget my password?

IT Forms

  • General Account Form
  • Telecommunication Authorization Form
  • Departmental Email Account Form
  • Wireless Account Form (Guest)

IT Quickstart Adobe Acrobat Reader Icon - Download Link

  • What are the IT needs for new staff?
  • When should a hiring manager contact IT?

Help Desk Documentation

  • Outlook Web Access
  • Remote Desktop Connection
  • Virtual Private Network
  • Wireless Printing







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Last updated or reviewed on 1/20/15

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