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The following page is a blank template with a header that contains a quicklinks jump menu and the search UHD function. Page sections are identified with headers. The footer contains all required links, contact and emergency information.

Help Desk Button Faculty & Staff Students

Blackboard Support


Contact Information

Information Technology Office
Location: S700
Phone: (713) 221-8400


Help Desk

Location: A700
Phone: (713) 221-8031 (x3000)
Email: help@uhd.edu
Help Desk website


Student Technology Services

Location: S800/C300/B200
Phone: (713) 221-8540
Email: sts@uhd.edu


Technology Learning Services

Location: A700 (TTLC)
Phone: (713) 221-8200

 

View IT Support Hours

IT: Services & Solutions

User Support Services is committed to providing technology support, training, consulting, and solutions for faculty, staff and students through friendly, effective and timely response for resolution to technology support requests and information technology services in support of the mission of the university. User Support Services support the numerous campus office computers, student computer labs, and departmental computer labs.


Computer accounts

  • Obtaining a computer account
  • Obtaining application-specific accounts
  • How do I obtain guest accounts?

Email

  • How do I setup my email account?
  • How do I access email from home?
  • How much email quota do I have?

 

Password

  • How do I obtain my password?
  • How do I reset my password?
  • What if I forget my password?

Student Technology Services

  • Where are the student computer labs?
  • How do I reset my password?
  • Do I have a UHD email account?
  • What if I forget my password?
  • Can I checkout a laptop?

 

Report an IT Problem

  • How do I log on to the wireless network?
  • What is my username and password?
  • How can I reset my password?
  • What’s my password to PASS?
  • My PC is too slow, what do I need to do?

Computer Health

  • Slow computer?
  • Does my computer have virus protection?
  • How do I handle junk email?

IT Forms

  • General Account Form
  • Telecommunication Authorization Form
  • Departmental Email Account Form
  • Computer or laptop?
  • Wireless Account Form (Guest)

 

IT Documentation

  • Banner
  • Remote Desktop Connection
  • Virtual Private Network
  • Xpressions

IT Quickstart

  • What are the IT needs for new staff?
  • When should a hiring manager contact IT?

 

Hardware & Software

  • How do I request software installations?
  • Can I obtain hardware and software discounts?
  • Does UHD provide software for home use?
  • What is the recommended computer or laptop?

Desktop Project

  • How often do I get a new office computer?
  • Can I have a laptop instead of a desktop?
  • Are printers covered by the Desktop Project?

Satellite Labs

  • What is the Satellite Lab Upgrade Project?
  • How do I request software installation in these labs?

 

 

 

 
 

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Page maintained by help@uhd.edu

Last updated or reviewed on 3/5/09

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