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Video Production & Digital Signage

 

General Information
General Information
 
What Are The Requirements To View A Mediasite Presentation?
How to get help with Mediasite?
How to schedule to use Mediasite?
Where to get training with Mediasite?
How to use Mediasite for faculty?
How to playback videos for students?
Troubleshooting Mac playback issues on Mediasite
Troubleshooting Firefox playback issues on Mediasite
 
 
What Are The Requirements To View A Mediasite Presentation?

Below are the requirements for viewing a Mediasite presentation:

Windows

  • Microsoft Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7.
  • Microsoft Internet Explorer 6.0 SP1 or later, Firefox 2.0 or later, or Google Chrome 1.0 (Chrome is only supported on Mediasite version 5.0.3 and later). Internet Explorer 7.0 is required for Mediasite 6.0 or later.
  • Windows Media Player 9 or later.
  • For Firefox and Chrome playback, Silverlight 1.0 or later (viewers are prompted to install this when attempting to view a presentation).
  • If using a Silverlight player instead of a Classic player, Silverlight 3.0 or later is required. Silverlight 5.0 is required for Mediasite 6.0.2 or later.
  • Broadband Internet connection (256 Kbps or more)

 

Mac

  • Mac OS X 10.4.8 or later.
  • Safari 2.0.4 or later or Firefox 2.0 or later.
  • Silverlight 1.0 or later (viewers are prompted to install this when attempting to view a presentation).
  • If using a Silverlight player instead of a Classic player, Silverlight 3.0 or later is required. Silverlight 5.0 is required for Mediasite 6.0.2 or later.
  • Broadband Internet connection (256 Kbps or more)

Note: Newer versions of Silverlight cannot be installed on Power PC Macs. Silverlight 1.0 was the only version to be supported on the Power PC platform.

 

Linux

  • As of Mediasite version 5.0.3, on-demand playback on Linux platforms is supported.
  • Playback of Mediasite presentations on Linux is accomplished via the Moonlight Project, an open source implementation of Microsoft Silverlight. For more installation on the installation and configuration of Moonlight, please visit their page here. The compatible operating systems and browsers are listed on this page.
  • Please note that only the Classic Mediasite Player is supported for Linux playback.
  • Microsoft Media Pack for Moonlight
  • Broadband Internet connection (256 Kbps or more)
 
How to get help with Mediasite?
Contact Video Production & Digital Signage at itv@uhd.edu for assistance
 
Where to get training with Mediasite?

Training is required prior to checking out the portable Mediasite recorder.

Contact ITV at 713-221-8213 or holdena@uhd.edu to schedule a training session.

 
How to use Mediasite for faculty?

UHD Faculty have Mediasite for:

  • Lecture capture and Student review videos
  • Student digital portfolios
  • Critique of students speeches
  • Review of basic teaching lessons by students
 
How to playback videos for students?

Instructions for Students

Your instructor will provide you with a link to his/her Blackboard Learn course for the recorded lectures.  You will be required to login before viewing any recorded lecture, which restricts lectures to only those instructors and students in the class. Login with your UHD username and password.

Lectures recorded with Mediasite will display two windows: one showing the material from the computer presentation and another smaller window showing the instructor. Display controls that allow students to adjust the window arrangement, e.g., picture in picture, etc, are on the upper right of the window. Navigation controls are at the bottom of the window.

Most of the problems students encounter are caused by using an older version of Windows Media Player and Silverlight. Any student who has problems playing a recorded lecture should update Windows Media Player and Silverlight. (Current versions of Media Player include Silverlight, so updating Media Player updates Silverlight)

Microsoft Silverlight is an application framework for writing and running rich Internet applications, with features and purposes similar to those of Adobe Flash. The run-time environment for Silverlight is available as a plug-in for web browsers running under Microsoft Windows and Mac OS X.

Mediasite will play on Mac with Silverlight from Microsoft.  If Silverlight is not detected on your Mac, you will be automatically prompted to install Silverlight when viewing a presentation. Silverlight only needs to be installed once. For assistance with installing Silverlight, please consult Microsoft's site.

UHD current version of Mediasite does not support iOS devices such as, iPhones, iPads, nor Blackberry and Android devices.

Downloading Microsoft Silverlight to these devices will not work with UHD Mediasite. Mediasite does have an app for playback on devices such as iPads, iPhones, Blackberry, and Android but this will not work with UHD current version of Mediasite.

 
Troubleshooting Mac playback issues on Mediasite

Microsoft Silverlight issues

Note: If Silverlight is not detected on your Mac, you will be automatically prompted to install Silverlight when viewing a presentation. Silverlight only needs to be installed once. For assistance with installing Silverlight, please consult Microsoft's site.

If you are having trouble viewing a presentation on a Mac OS X, check out the following:

Requirements for viewing a Mediasite presentation on the Mac

  • Mac OS X 10.4.8 or later
  • Safari 2.0.4 or later or Firefox 2.0 or later
  • Silverlight (viewers are prompted to install this when attempting to view a presentation)
  • Broadband Internet connection (256 Kbps or more)

  • Note: Variable speed playback and multicast are not currently supported in Silverlight.

 

Flip 4 Mac plug-in isssues on Mediasite

The Flip 4 Mac plug-in causes problems when viewing Mediasite presentations and should be disabled.

Installing the Flip 4 Mac plug-in for Quick Time may cause Mediasite playback problems in Firefox, Netscape, and Safari on a Mac.

When installing Flip4 Mac, select the "Do not install the plug-in" option. If the plug-in is already installed, it can be disabled by doing the following:

    1. Go to the Mac OS X System Preferences.
    2. Click on Flip 4 Mac WMV under Other.
    3. Clear the "Use Flip 4 Mac WMV Internet Plug-in" checkbox on the Plug In tab.

If the "Use Flip 4 Mac WMV Internet Plug-in" option is grayed out, then make sure that Windows Media Player 9 is installed.

If it is installed, then reinstall Windows Media Player and it should then be possible to disable Flip 4 Mac.


Playback problems in Firefox 3 on Mac OS X

When playing back a presentation from a Mediasite 4.3 server in Silverlight using Firefox 3, the video window may appear partially black.

This is a known issue caused by the combination of Firefox 3.x and Silverlight 1.x. The problem has been fixed with Silverlight version 2.x, so it is recommended .

 
Troubleshooting Firefox playback issues on Mediasite

Playback problems in Firefox 3 on Mac OS X

When playing back a presentation from a Mediasite 4.3 server in Silverlight using Firefox 3, the video window may appear partially black.

This is a known issue caused by the combination of Firefox 3.x and Silverlight 1.x. The problem has been fixed with Silverlight version 2.x, so it is recommended that users update to Silverlight 2.x or later.


No video in Firefox when Adblock Plus is installed

When attempting to view a presentation in Firefox when the Adblock Plus extension is installed, the video window may appear black.

To resolve this, either disable Adblock Plus or add an exception for the Mediasite server. To add an exception click the Block button located above the video window.

 
 
 

Page maintained by Video Production & Digital Signage

Last updated or reviewed on 8/20/13

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