Assistant Director, Networking Infrastructure

The Assistant Director, Networking Infrastructure manages the Telecommunications and the Video Network Services functions at the university. The Assistant Director consults on and makes recommendations in relation to projects as required, and supervises team members in other sections in the absence of the Director.

• Oversees all operations of the Telecommunications and the Video Network Services functions.
• Manages the Telecommunications and Video Network Services teams.
• Conducts all necessary vendor and inter-departmental negotiations.
• Prepares purchasing documentation; reviews relevant contracts.
• Performs provisioning and programming of Audio/Visual Systems.
• Provides relevant advice on technology planning and design, including conducting research, evaluations, and lab tests to gage functionality.
• Manages other staff members in the department in the absence of the Director.

• Performs all other duties as assigned.

Direct Reports:

• Full-time and part-time employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Required Education:

• Bachelor's degree in Engineering, Engineering Technology, Information Systems Management, or a related field

Required Experience:

• Minimum of five (5) years of related job experience

License/Certification:

• Must maintain a valid, current driver's license

• Knowledge of Cisco UC networking and/or AMX programing and design is preferred

Knowledge:

• Broad understanding of Audio Visual and Telecommunication design
• Understanding of servers, web services, and networking; knowledge of the functionality of networks, PC 's and related peripherals.

Skills:

• Strong programming skills
• Good technical skills, including proficiency in MS Office, PDF tools, and CAD or related software
• Excellent interpersonal and communication skills
• Good organizational and planning skills.

Abilities:

• Ability to manage people; ability to troubleshoot issues; ability to assess scenarios for addressing fixes, unplanned outages, and work arounds.

Primary Work Location:

• Works in some or all of the following environments during the working day; an office (6 to 8 hours); a classroom, training room, or an auditorium (2 to 4 hours).

Physical Demands:

• Work is usually performed in a typical interior work environment which does not subject the employee to any unpleasant elements Individual has discretion in relation to walking, standing etc. May occasionally be required to work in a confined space or in inclement weather conditions. May occasionally be exposed to vibration or be at risk of an electrical shock. Must be able to move up to 35lbs.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Customer Relations Management

• Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
• Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
• Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
• Assumes responsibility for addressing complex or unusual requests.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Operations Management

• Manages department or section operations consistent with department/section goals and objectives.
• Administers the department/section budget ensuring effective utilization of financial resources and appropriate disbursement of funds.
• Fosters a cooperative and productive work environment through motivation, encouragement, and mentorship of staff.
• Ensures department/section compliance with university and department policies, procedures, and work rules.
• Keeps management apprised of department/section activities and issues requiring senior management input.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.