Assistant Director, Campus Solutions Services

The Assistant Director provides senior-level functional support and direction in developing, implementing, maintaining, and enhancing software application modules. Serves as a liaison for UHD and other UHS institutions to ensure policies and procedures are followed.

• Oversees the daily operations functionality of various software systems dealing with systems application
• Serves as Software solutions Security Administrator
• Manages and evaluates information about software needs, objectives, functions, features, and input and output requirements from users
• Analyzes, documents, and recommends data workflows, logistical processes, hardware, and operating software applications solutions to improve operation timelines
• Leads the scheduling, testing, and certification of upgrades and patches to the software solutions system with end users and monitors performance after software implementations or updates from the Campus Solutions teams
• Provides senior technical support to the Campus Solutions team regarding errors, problems, or questions about software functionality and setup
• Supervises Functional Analysts team
• Creates and analyses complex ad-hoc queries and reports
• Responsible for coordinating and attending division and systems meetings

• Performs all other duties as assigned

Direct Reports:

• Supervises student workers and/or temporary employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Supervises the work of students and/or temporary employees

Required Education:

• Bachelor's degree in Computer Science, Computer Information Systems or a related field

Required Experience:

• Minimum of five (5) years of related work experience

License/Certification:

• N/A

• Master's degree
• Analytical, strong communicator, and customer service

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

• Excellent analytical and problem-solving skills;
• Effective interpersonal and communication skills;
• Strong proficiency in using computer software, particularly MS Office programs, SmartSheets, and PeopleSoft (Campus Solutions) Student Information System

Abilities:

• Ability to multitask, prioritize, and organize;
• Ability to be flexible and adaptable in response to changing needs and events;
• Ability to manage people;
• Ability to deliver demonstrations and training to the UHD community

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical, comfortable interior work environment that does not subject the employee to any unpleasant elements; an individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Customer Relations Management

• Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
• Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
• Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
• Assumes responsibility for addressing complex or unusual requests.

Project Management

• Manages project stages from proposal to completion ensuring project objectives are met within project budget and projected time frames.
• Clearly defines roles and responsibilities of project team; ascertains and secures necessary resources; and monitors project performance.
• Keeps management apprised of project status.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Instruction/Training

• Demonstrates the ability to orally convey subject or message clearly and concisely to the intended audience.
• Generates interest and enthusiasm in the subject or message from the participants.
• Responds to participants' reactions or comments, and adjusts delivery style and/or format of presentation as needed.
• Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
• Displays applicable visuals and provides appropriate written materials to support the presentation.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Functional Expertise

• Possesses comprehensive knowledge and skills in one or more functional areas.
• Effectively applies expertise to identify user issues with existing systems and coordinate resolution with technical staff.
• Understands business processes to successfully integrate them with existing and new systems.
• Competent to coordinate requests for system modifications with technical staff.
• Willing to share expertise and provide functional assistance to others.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.