Assistant Director, International Admissions

The Assistant Director, International Admissions leads the International Admissions Office in achieving the school's enrollment goals and targets. The incumbent assists all prospective, newly admitted, and current international students throughout the application process.

• Plans, implements, and evaluates international recruitment policies, strategies, and activities, ensuring that they are aligned with the university's recruitment and enrollment goals.
• Measures the productivity and effectiveness of all international activities, including monitoring inquiry sources, territories, visa activity, and immigration compliance.
• Analyzes and evaluates admissions applications and foreign credentials for undergraduate and graduate international students.
• Facilitates the cross training of staff in international enrollment related areas; trains department personnel on international admissions procedures.
• Serves as liaison between international students and departments; communicates with departments and students and other staff on international admissions policies, and other immigrations issues.
• Plans and evaluates data reporting systems and prepares reports to assist with decision-making; interprets data to make informed decisions.
• Monitors the accuracy and compliance of SEVIS, I-20 forms, and other immigration documents; processes and maintains student's I-20 (Student's SEVIS record) for newly admitted and current students; advises students on international student F-1 visa compliance and regulations.
• Utilizes computer information systems and software to maximize the efficiency of enrollment plans.
• Partners with the Residency Office to analyze immigration and residency documents to determine visa and tuition status.
• Assists students with all of the services and benefits they are eligible for the duration of their studies, including pre and post-graduation.

• Performs all other duties as assigned.

Direct Reports:

• Full Time Employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of four (4) years of related job experience

License/Certification:

• Certification as the School's Designated School Officer (DSO) is required.

• None

Knowledge:

• Broad knowledge of International Student's immigration documentation, policies, and regulations.

Skills:

• Good technical skills, including proficiency in MS Office, PeopleSoft, survey software, and student database systems; strong analytical and problem solving skills; excellent interpersonal and communication skills.

Abilities:

• Ability to analyze data; ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community.

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. Must have precise hand-eye coordination and the ability to identify and distinguish colors. Must have the ability to move items of up to 100lbs.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.