Associate Director, Upward Bound

The Associate Director assists the Director with the overall management of the Upward Bound (UB) programs and assesses the department objectives. The Associate Director leads the new student orientation and monitors student academic individual development plans.

• Program operations and administration includes overseeing the day-to-day activities of the Summer Programs and coordinates all aspects of the Upward Bound academic year
• Supervises personnel, provides orientation activities, and ongoing mentoring to employees
• Assists in monitoring the departments budget
• Recruits students at targeted schools and nurtures relationships with school counselors
• Monitors the development of the student academic individual development plans and assessments of the academic performance for all participants
• Determines the student stipends amounts in accordance with the program policies and ensures timely distribution to the participants
• Maintains effective communication among the Upward Bound staff, participants, parents, target school contacts, mentors, institutional colleagues, and community leaders
• Plans and leads the regular team meetings as well as meetings with the Director and pre-college program leaderships teams
• Attends conferences to provide resources and train the staff with new and best practices

• Performs all other duties as assigned

Direct Reports:

• Supervises Part-time and Full-time employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Trains and counsels subordinate(s). Provides feedback to a supervisor regarding other employees' performance, but does not make hiring and dismissal recommendations

Required Education:

• Master's degree in Higher Education, Administration, Psychology, Counseling and in related field

Required Experience:

• Minimum of five (5) years of related job experience

License/Certification:

• None Required

• Consistently demonstrates a positive attitude
• Adaptive and receptive to change

Knowledge:

• Knowledge of the trends, issues, and accepted practices relevant to the Upward Bound program

Skills:

• Good technical skills, including proficiency in MS Office
• Skilled at servicing Title I schools
• Strong analytical and problem solving skills
• Excellent interpersonal and communication skills

Abilities:

• Ability to build a rapport with students
• Ability to generate reports
• Ability to work cooperatively and respectively with others
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Primary Work Location:

• Works in an office environment and in outdoor areas 2 to 4 hours

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
• Work involves regular exposure to inclement weather and/or extreme temperatures.
• Must have the ability to move items of up to 35lbs.
• May occasional drive the university's vehicle

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Decision Making

• Demonstrates the ability to make informed decisions in a timely manner.
• Assimilates and/or secures relevant information to assess the risks and benefits of alternatives.
• Considers impact of decision in the long and short term.

Building External Relationships

• Demonstrates the ability to build rapport and develop relationships with external constituents.
• Displays a genuine interest in constituents' ideas and concerns, and pursues mutual interests and aspirations between the university and external constituents.
• Builds trust and forms alliances through shared respect and cooperation.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.