Benefits and Wellness Coordinator

The Benefits and Wellness Coordinator is responsible for designing, implementing, and promoting employee benefits and wellness programs, including health, retirement, and wellness initiatives. The Coordinator serves as ADA and Worker's Compensation Coordinator, ensuring compliance and managing related claims.

• Creates and coordinates a comprehensive wellness program encompassing physical, emotional, financial, intellectual, and social wellness. Conducts surveys and assessments to identify wellness needs and priorities.
• Organizes and promotes all wellness activities and increases awareness and engagement. Works closely with the communications teams on all benefits and wellness communications. Encourages employee participation in wellness programs through incentives, challenges, and recognition programs.
• Manages relationships with external benefits and wellness providers and ensures community engagement by creating communications and programming. Partners with the Wellness Committee to ensure cohesiveness and develop university-wide initiatives. Work closely with management and other departments to integrate wellness initiatives into the university culture. Collaborates with UHS wellness partners.
• Monitors program participation, tracks key metrics, and evaluates the effectiveness of wellness initiatives. Seeks opportunities to continue to improve wellness and engagement programs for the university.
• Processes fitness release time and wellness leave programs.
• Coordinates the process of providing reasonable accommodation for employees with disabilities. Provides training and support to staff regarding ADA requirements.
• Coordinates the claims process related to workplace injuries or illnesses, ensuring compliance with laws and policies. The role involves coordinating communication between employees, the State Office of Risk Management, and healthcare professionals and overseeing claims from initial reporting to closure.
• Provides frontline assistance and support for employees navigating the benefits enrollment process.
• Responds to basic benefits-related inquiries and direct employees to appropriate resources as needed.

• Performs all other duties as assigned.

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Bachelor's degree

Required Experience: License/Certification:

• Minimum of two (2) years of related job experience None

• None

Knowledge:

• Strong understanding of health principles, nutrition, exercise science, mental health, and work-life balance.
• Understanding of industry protocols and best practices.

Skills:

• Excellent verbal and written communication to effectively promote programs and educate employees

Abilities:

• Ability to build relationships with employees, foster participation, and address individual wellness needs
• Ability to work with confidential information
• Ability to motivate employees to adopt healthy behaviors and champion wellness within the organization
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Writing Proficiency

• Demonstrates the ability to express information clearly and concisely in writing.
• Formulates and writes information to effectively communicate messages, ideas, and/or concepts for the intended recipient or audience.
• Uses appropriate words and tone, and correct grammar.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.