Cloud Architect

The Cloud Architect is responsible for the overall planning, designing, managing and maintenance of the operational status of Office 365, Azure Cloud environment along with other infrastructure components.

• Plans, manages and maintains the operational status of Office 365 and Azure Cloud environment.
• Provides installation, configuration, patching, upgrades, administration, and troubleshooting of Office 365 on the cloud and on premise (Exchange, Teams, SharePoint, OneDrive, Active Directory, Directory Sync).
• Proposes, leads and implements initiatives (automation) and enhances process improvement efforts.
• Reviews, monitors and troubleshoots servers and applications from performance/usage perspective.
• Maintains and updates technical documentation for on-premise and cloud environment.

• Performs all other duties as assigned

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field

Required Experience:

• Minimum of five (5) years of related job experience.
• Operational experience with hybrid & cloud technologies, Microsoft 365 Exchange, MS Teams, SharePoint application support, complex multi-domain environment.

License/Certification:

• Microsoft Certification

• Minimum of (5) five years of Windows System Administrator experience is an asset
• Cisco CCNA certification is an asset
• Microsoft 365 Certified Enterprise Administrator is an asset
• Strong knowledge of SharePoint is an asset

Knowledge:

• Microsoft Office and other computer software/databases.
• Microsoft messaging or collaboration technologies.
• Expert level knowledge of Microsoft server OS 2012R2, 2016 and above
• Azure AD, Azure AD Connect (DirSync), Active Directory, and DNS.
• PowerShell, Information Security, SQL databases, programming, and networking.

Skills:

• Good technical skills, including proficiency in MS Office;
• Strong analytical and decision making skills;
• Excellent interpersonal, verbal, and written communication skills.

Abilities:

• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
• Ability to take part in technical cross
  • functional meetings, strong commitment to process, and understanding of change and configuration management principles
• Ability to maintain and update technical documentation for cloud environment.

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
• Must have good hand-eye coordination and the ability to identify and distinguish colors
• May be asked to respond to problems or provide service after hours
• Expected to carry and respond to cell phone at all times

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Technical Expertise

• Possesses comprehensive knowledge and skills in a technical area.
• Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
• Competent to learn new technologies and integrate them with existing technology.
• Willing to share expertise and provide technical assistance to others.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.