Compliance Coordinator

The Compliance Coordinator is responsible for supporting institutional compliance to ensure adherence to relevant laws, regulations, and University policies. In collaboration with stakeholders, this position will assist in the prevention, detection, and correction of noncompliance; coordinate, and promote awareness of compliance-related initiatives. This role also serves as the coordinator of various department-level compliance activities, including, but not limited to, Continuity of Operations Plans and assessment reports.

• Assists in the conduct of compliance assessments and collaborates with compliance partners to coordinate policy review and potential revision and prepares detailed reports.
• Creates, organizes, and maintains up-to-date records and documentation of compliance activities, files, and findings.
• In partnership with UH System counterparts, coordinates mandatory compliance training to ensure that all UHD employees have knowledge of and comply with applicable federal and state laws and regulations as well as University and System policies.
• Supports developing and delivering print and digital communication materials to enhance employee awareness and understanding of compliance obligations. This includes developing and maintaining web pages; reviewing/revising compliance standards, procedures, and policies; and assisting with managing compliance-related documentation and training materials.
• Coordinates intra-departmental projects as assigned.
• Oversees the collection, presentation, and submission of data for departmental projects, Continuity of Operations Plans, assessment reports, and calendars.
• Serves as UHD’s Privacy Coordinator, ensuring compliance with SAM 01.D.06 Protection of Confidential Information.
• Stays informed about changes in laws, regulations, and industry standards that may impact the UHD Compliance program. Monitors relevant statutes, regulations, and rules that impact compliance initiatives and brings them to the attention of the Chief Compliance Officer.
• Collaborates and supports other internal regulatory teams and offices in their identification, tracking, and monitoring of risks.
• Participates in compliance-related projects and initiatives, working closely with team members to achieve project goals.
• Intakes, investigates, and reports on allegations of noncompliance received.
• Oversees the Minors on Campus program, coordinating all compliance-related activities including training, background checks, and certification of all individuals and programs that host minors.
• Stays informed about changes in laws, regulations, and industry standards that may impact the UHD Compliance program. Monitors relevant statutes, regulations, and rules that impact compliance initiatives and brings them to the attention of the Chief Compliance Officer.

• Performs all other duties as assigned.

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of two (2) years of related job experience or equivalent combination of education and experience.

License/Certification:

• None

• Two (2) years of related job experience in compliance, legal, audit or in a related industry.

Knowledge:

• Working knowledge of higher education compliance requirements including, but not limited to FERPA, HIPAA, GLB, Clery, Equal Opportunity, Title IX, ADA/ADAAA, and Youth Protection.
• Understanding of industry protocols and best practices.

Skills:

• High attention to detail.
• Strong moral code and sense of ethics.
• Effective communication and analytical skills.
• Strength with analyzing data in Excel.
• Strong administrative and organizational skills.

Abilities:

• Ability to work collaboratively with cross-functional teams.
• Ability to think critically and problem solve effectively.
• Proven ability to mediate conflicts.

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements. Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Writing Proficiency

• Demonstrates the ability to express information clearly and concisely in writing.
• Formulates and writes information to effectively communicate messages, ideas, and/or concepts for the intended recipient or audience.
• Uses appropriate words and tone, and correct grammar.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Research and Analysis

• Applies knowledge and skills to collect and analyze relevant data and information.
• Assesses benefits and risks, and prepares comprehensive reports of findings.
• Submits recommendations for management's review and evaluation.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect.
• Maintains the learning environment to ensure quality and/or sound pedagogy.