Coordinator, Veterans Services

The Coordinator, Veterans Services provides customer service to members of various branches of the military, Veterans and military affiliated students, trouble shoots problems with registration, eligibility requirements and payment of benefits. The Coordinator is responsible for recruiting and advising prospective Veteran Students.

• Manage and coordinate the processing of Veterans Affairs education benefits by verifying enrollment, reviews student account charges and fees, along with managing documents submitted by students.
• Maintain knowledge of state and federal regulations and its impact on VA education benefits.
• Process certification/verification requests across all veteran-related bills with enrollment type and amount charges for certification for the VA, and assist students with questions related to state and federal education benefits.
• Maintain correspondence with military-affiliated students to provide them with the latest news on benefits, processes, and procedures. Ensure that data and documents are submitted to the Texas Veterans Commission every semester.
• Plan outreach activities for Veterans (workshops, stole ceremony, and community presentations)
• Ensure all records remain safe and confidential and that the privacy of the VA student is protected.
• Coordinates VA education benefits with campus offices to ensure all requests are processed in a manner prescribed by the VA school policy.
• Ensure VA students are aware of their responsibility to the school and address inquiries about payment and benefit issues.

• Develops relationships with external veteran organizations and internal departments
• Attends internal/external functions to promote and increase Veterans enrollment
• Provides assistance with planning and delivering activities and programming to engage Veterans Students
• Provides programming during orientations and campus visits to educate visitors about functions of Veterans Services
• Maintains education and training (yearly) to remain current with Veterans Administration policies and regulations
• Assists in guiding the Student Veterans Organization within the community
• Performs all other duties assigned

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of two (2) years of job-related experience

License/Certification:

• None Required

• Experience working within the U.S. military, Veteran's Affairs, or military assistance program
• Knowledge in specific program
• Knowledge in PeopleSoft System and MS Office

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position
• Knowledge of all Veterans Administrations educational benefits to provide guidance and education to students and other key stakeholders

Skills:

• Must have good technical skills
• Candidates must have strong analytical and problem solving skills, as well as excellent interpersonal and communication skills, verbal and written
• Student advising, strong problem solving skills, excellent interpersonal skills, communication skills, verbal and written

Abilities:

• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements. Position is physically comfortable; individual has discretion about sitting, walking and standing. Work environment involves minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Writing Proficiency

• Demonstrates the ability to express information clearly and concisely in writing.
• Formulates and writes information to effectively communicate messages, ideas, and/or concepts for the intended recipient or audience.
• Uses appropriate words and tone, and correct grammar.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.