Functional Analyst III

The Functional Analyst III provides technical assistance and support to end-users, troubleshoots issues, and maintains enterprise-wide applications used by the university to perform its daily operations.

• Analyzes and validates new and current processes
• Assists functional users with setups, testing, and trouble-shooting issues; assists IT staff with trouble-shooting issues with faculty, staff, and student accounts; assists DBA and developers with testing processes and approving moving applications to production
• Provides daily operational support; develops and conducts training
• Write scripts to produce ad-hoc reports at user's request
• Manage and audit user security on multiple systems
• Assigns work to subordinate; approves leave requests and timesheets; provides training, coaching, and instruction as necessary
• Attends meetings regarding the planning and implementation of new application systems; participates in Power BI projects for the development of dashboards and reports
• Plans and coordinates applications upgrades and testing with IT staff, vendors, and key users; works with vendors to resolve issues if any arise
• Processes requests and payments for maintenance and support renewal for application systems

• Performs all other duties as assigned

Direct Reports:

• Full-time Employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Required Education:

• Bachelor's degree in Information Systems or a related field

Required Experience:

• Minimum of five (5) years of related job experience

License/Certification:

• None required

• None

Knowledge:

• Knowledge of SQL
• Knowledge of the technology development process
• Up-to-date knowledge of modern applications and trends

Skills:

• Good technical skills, including proficiency in MS Excel
• Strong analytical and problem solving skills
• Excellent interpersonal and communication skills

Abilities:

• Ability to install, setup, and configure utilities and/or tools
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Primary Work Location:

• Works in an office environment, classroom, training room, and auditorium

Physical Demands:

• Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant element
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
• Occasional lifting and carrying of up to 25lbs may be required
• Precise hand-eye coordination is required

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Functional Expertise

• Possesses comprehensive knowledge and skills in one or more functional areas.
• Effectively applies expertise to identify user issues with existing systems and coordinate resolution with technical staff.
• Understands business processes to successfully integrate them with existing and new systems.
• Competent to coordinate requests for system modifications with technical staff.
• Willing to share expertise and provide functional assistance to others.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.