Library Assistant
Basic Position Information
Job Code: 5446
Title: Library Assistant
Department: Library
Essential Personnel: N
Job Family: Academic Administration
Job Sub-Family: Library
FLSA Classification: NE
Job Grade: 09
Grade Min: $32,995
Grade Mid: $38,769
UHD Succession Plan: N/A
Criticality of Position: N/A
Career Ladder: Pre-Defined
Campus Security Authority: Y
Screening Committee: N
Motor Vehicle Record Check: N
Job Summary
The Library Assistant makes the library's resources and information readily available to users, by creating and maintaining an accurate and up-to-date catalog of library resources, and to make new library materials available on a timely basis.
Duties
- Catalogs and classifies library materials; maintains the catalog database
- Makes new physical library materials shelf-ready; repairs damaged library materials; discards materials selected for withdrawal; and compiles statistics for materials added and withdrawn from the collection
- Provides assistance to university members by completing daily circulation tasks, maintaining accounts, and providing general customer service
- Receives and processes intercampus delivery requests, shipping and placing items on hold for patrons as required
- Signs receiving reports for electronic resources; checks their accuracy
- Receives and processes invoices, checking invoice records for errors, and investigating and resolving invoicing and payment issues with vendors as necessary
- Assists university students and faculty in locating library resources in both physical and electronic form; lends physical resources to students and faculty who would like to borrow them; removes items brought back to the library from patrons' accounts
- Tracks the number of people use the library each day, based on a daily electronic gate count
- Supervises and delegates tasks to student workers as required
- Performs all necessary data entry tasks
Marginal Duties
- Performs all other duties as assigned
Supervisory Responsibilities
Direct Reports:
- May supervise Student Employees
Delegation of Work:
- May assign work to subordinate(s)
Supervision Given:
- May supervise the work of student workers
Qualifications
Required Education:
- Minimum of 30 hours of completed college coursework
Required Experience:
- Minimum of one (1) year of job-related experience
License/Certification:
- None required
Preferred Qualifications
- Certification or experience with financial software and library system software;
- Experience working in a library or similar environment;
- Experience with providing customer service and/or information services; and
- Experience with assisting others with troubleshooting computer software and office equipment.
Knowledge, Skills and Abilities
Knowledge:
- Knowledge of the national cataloging standards, the Dewey Decimal Classification, and the MARC cataloging format, and the related trends, issues, and accepted practices;
- Knowledge of the physical processing of library materials such as applying security devices, book covers, and labels;
- Knowledge of repairing damaged books and audiovisual discs
Skills:
- Good technical skills, including proficiency in MS Office, SharePoint, cataloging applications, and integrated library software;
- Strong analytical and problem solving skills; excellent interpersonal, customer service, and communication skills; good attention to detail
Abilities:
- Ability to work independently and as part of a team;
- Ability to perform basic administrative tasks;
- Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community
Work Location and Physical Demands
Primary Work Location:
- Works in an office and library environment
Physical Demands:
- Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
- Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors
- Must have the ability to move items of up to 50lbs
Position Specific Competencies
Commitment to Excellence - UHD
- Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
- Continuously strives to improve work performance.
- Accepts responsibility for his/her commitments to the university.
- Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.
Integrity
- Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
- Accepts responsibility for his/her actions.
- Respects and complies with department and university policies, procedures, and work rules.
Respect and Cooperation
- Treats others with courtesy, respect, and dignity in the workplace.
- Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
Proficiency
- Possesses required job skills and knowledge.
- Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.
Dependability
- Takes responsibility to accomplish job assignments within reasonable deadlines.
- Willing to accept new projects and/or commitments.
- Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
- Arrives to work on time prepared and ready to contribute.
Flexibility
- Willingly adjusts to changing work assignments or conditions.
- Open to changes in operational procedures, technology, and/or organizational structure.
- Views changes as opportunities for learning and professional development.
- Displays a positive attitude to encourage others.
- Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
Computer/Automated System Proficiency
- Proficient in the use of university applications or automated systems to perform job duties.
- Complies with related policies, procedures, and work rules to maintain system security and data integrity.
Focus on Customer Service
- Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
- Respectfully ascertains customer's needs and determines appropriate response.
- Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
- If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
- Follows up with customers on outstanding requests in a timely manner.
- Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.
Student Success Indirect Support
- Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
- Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
- Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
- Helps students build peer support networks.
- Encourages student participation in out-of-class activities.
- Provides encouragement and guidance to foster student success.
- Treats students with respect
- Maintains the learning environment to ensure quality and/or sound pedagogy.
This job description may not encompass all duties and responsibilities associated with the position.