Manager, Business Operations

The Manager, Business Operations manages budgetary, financial and human resource operations for the Central Business Office of the Division/College.

• Manages budgetary, financial, and human resources operations for the Central Business Office of the Division/College. This includes, but is not limited to, contract administration, personnel, procurement, travel, accounts payable, accounts receivable, and general accounting-related functions
• Participates in the preparation of the annual budget; monitoring and advising unit heads on departmental budgets; preparing budgetary and personnel reports, analyses, and projections
• Processes financial and personnel documents; has signature authority up to the designed limit on financial and personnel documents; ensures that all accounting, cash handling, and inventory control systems meet acceptable standards
• Works with the Division/College Business Administrator in documenting, implementing, and assessing adherence to policies and procedures of the Division/College and University; generates specialized reports
• Manages the work assignments, schedules, and priorities of staff and provides guidance and training as needed
• Serves as liaison with university administrative and financial offices in policy and procedure matters and problem-solving

• Performs tasks related to specific department/college
• Performs other duties as assigned

Direct Reports:

• Supervises full-time and/or part-time employees

Delegation of Work:

• Supervises full-time and/or part-time employees

Supervision Given:

• Makes final decision on evaluating employee performance; hiring new employees; disciplinary actions; makes final decision on scheduling employee work hours; makes final decision on coaching and counseling; training; provides recommendations on handling employee grievances and complaints; and makes final decision on granting time off

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of four (4) years of related job experience

License/Certification:

• None required

• Knowledge of PeopleSoft Finance or similar enterprise system
• Knowledge of PeopleSoft HR or similar enterprise system software
• Knowledge of Microsoft Excel
• Supervisory experience

Knowledge:

• Knowledge of all relevant university policies and procedures, and of the related trends, issues, and accepted practices;
• Knowledge of basic accounting and budget management practices;
• Knowledge of the principles of purchasing in a higher education environment.

Skills:

• Good technical skills, including proficiency in MS Office and PeopleSoft; strong analytical and problem solving skills;
• Excellent interpersonal and communication skills;
• Good organizational and time management skills.

Abilities:

• Ability to manage staff;
• Ability to multitask; ability to be flexible;
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community.

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. Must have precise hand-eye coordination and the ability to identify and distinguish colors. Must have the ability to move items of up to 30lbs.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Financial Management

• Manages assigned financial resources in compliance with federal, State, and university policies and procedures.
• Monitors expenditures to ensure they are authorized and within approved budget.
• Reports accurate and reliable data of financial transactions and resources.
• Promptly notifies management of budget issues and/or discrepancies.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.