Manager, Continuing Education

The Manager of Continuing Education oversees the office operations of the department and supervises office staff and student workers.

• Maintains the continuing education computer labs and makes hardware and software recommendations while coordinating with other departments throughout the university to develop continuing education programs
• Prepares payroll paperwork and financial documents for instructors and office staff, including new vendor setup initiation, vouchers, requisitions, and payroll
• Provides ongoing training and supervision to new and current employees; trains new student workers in the office; familiarizes new teachers with the university's continuing education courses
• Maintains the database of all continuing education students, including maintaining student records, making modifications to accounts, and uploading any backup documentation required
• Consults with and registers clients for a wide variety of training courses, discussing course material and future job applications with prospective students as required, and handling account registration and payment for students
• Leads, manages, and prepares the CompuCamp team; prepares marketing materials and attends events to promote the summer camp
• Installs and maintains software and hardware for training in the classroom; prepares the computers required during CompuCamp at all locations
• Manages testing center operations, including the executions of exams; installs and updates the testing server and client machines; troubleshoot problems during an exam
• Provides instruction in basic courses related to computers; substitutes for any teacher during the CompuCamp event as necessary

• Performs all other duties as assigned

Direct Reports:

• Supervises student workers and/or temporary employees

Delegation of Work:

• May assign work to subordinate(s)

Supervision Given:

• Trains and counsels subordinate(s). Provides recommendations to a supervisor on hiring new employees, coaching and counseling, training, and granting time off.

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of three (3) years of related job experience

License/Certification:

• Must maintain a valid, current driver's license

• None

Knowledge:

• Knowledge of the higher education environment;
• Knowledge of continuing education programs, and the related trends, issues, and accepted practices

Skills:

• Strong technical skills, including proficiency in MS Office and Photoshop;
• Excellent analytical and problem solving skills;
• strong training skills

Abilities:

• Ability to maintain a database;
• Ability to use new computer software;
• Ability to supervise and train subordinates;
• Ability to communicate effectively with a wide range of individuals and constituencies in a diverse university community

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements;
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Communicates Effectively

• Communicates clearly, concisely, and with courtesy.
• Carefully listens to customer or thoroughly reads correspondence, and uses good judgment to respond appropriately. (Customers can be students, external constituents, employees, or university guests.)
• Communicates requests for further action or resources to appropriate individuals with tact.

Instruction/Training

• Demonstrates the ability to orally convey subject or message clearly and concisely to the intended audience.
• Generates interest and enthusiasm in the subject or message from the participants.
• Responds to participants' reactions or comments, and adjusts delivery style and/or format of presentation as needed.
• Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
• Displays applicable visuals and provides appropriate written materials to support the presentation.

Support Proficiency

• Possesses comprehensive knowledge and skills with multiple hardware and software systems.
• Effectively applies expertise to identify and troubleshoot user issues.
• Competent to install and configure new systems.
• Willing to share expertise and provide technical support to others.

Student Advising/Assistance

• Demonstrates the ability to advise and assist university students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
• Shares relevant knowledge and insight to apprise students of the university's programs and services.
• Provides encouragement and guidance to foster student success.
• Listens and responds to student requests and concerns with patience and understanding.
• Treats students with respect.

Work Leadership

• Leads the work of assigned staff.
• Assigns projects and tasks with clear instructions and understanding of work to be performed.
• Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
• Follows up to ensure tasks and projects are completed within reasonable timeframes.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.