Medical Assistant

The Medical Assistant provides administrative and clinical support to patients as delegated by health care providers in the Student Health Center.

• Provides support to the Nurse Practitioner and Registered Nurse with emergency and non-emergency clinical procedures and first aid as needed. Assists with general medical care, obtain vital signs and report the patient's condition to the provider.
• Provides room for patients, schedules patient appointments, addresses telephone calls, and performs other clerical office duties as assigned.
• Performs EKG, and other office procedures as directed by the delegating provider. Monitors health center equipment in exam/treatment rooms and laboratory area. Maintains clinic inventory and restock as needed. Communicates with the health center Nurse Practitioner on relevant patient concerns, emergencies or follow up. Assists with medical exams procedures.
• Educates patients on use of necessary medical equipment. Administers appropriate medication as delegated by ordering provider.
• Prepares treatment rooms or examinations
• Performs simple POC laboratory procedures including phlebotomy and collection of other specimens. Prepare specimen for transfer to an offsite lab. Records and maintains lab log and document process in EMR. Administers appropriate immunization per CDC guidelines and/or provider order.
• Transmits patient EMR to collaborative provider/facility. Follows up on patients regarding provider's treatment plan or referral.
• Documents all correspondence in EMR.
• Responsible for billing and collecting for all services provided pursuant to its internal policies and procedures.

• Participates in health center quality assurance projects, as well as UH special events and health fairs.
• Communicates with the health center Nurse Practitioner on relevant patient concerns, emergencies or follow up.
• Serves as clinic liaison who will participate on UHD committees and attend student/faculty/staff orientations and other meetings as requested.
• Performs other job-related duties as assigned.

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• High School Diploma

Required Experience:

• Minimum of one (1) year of related job experience

License/Certification:

• N/A

• Certified Medical Assistant (CMA) OR Certificate of completion of a Medical Assistant training program.

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

• Excellent communication and organization skills
• Excellent confidentiality and administrative skills
• Excellent attention to detail

Abilities:

• Ability to multi-task
• Ability to adhere to protocols

Primary Work Location:

• Works in an office/medical environment.

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements;
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Communicates Effectively

• Communicates clearly, concisely, and with courtesy.
• Carefully listens to customer or thoroughly reads correspondence, and uses good judgment to respond appropriately. (Customers can be students, external constituents, employees, or university guests.)
• Communicates requests for further action or resources to appropriate individuals with tact.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Student Success Direct Support

• Assists and/or advises students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
• Contributes to student success through careful monitoring of student progress within caseload.
• Promotes student success through regular and persistent outreach to student caseload.
• Provides encouragement and guidance to foster student success.
• Shares relevant knowledge and insight to apprise students of programs and services available to them.
• Listens and responds to student requests and concerns with patience and understanding.
• Treats students with respect.