Network Administrator III

The Network Administrator III provides planning, design, execution, and support for complex network Enterprise infrastructure and technologies for the university, ensuring that secure, scalable, and robust network services are readily available for students, faculty, staff, vendors, and guests.

• Researches and plans for campus LAN/WAN/WLAN, Datacenter, Remote, disaster recovery, and Cloud networking technology advancements, including network security mechanisms
• Develops strategies to align technology advancements with network device capabilities and/or enhancements that adheres to industry standards and facilitate a scalable roadmap for the university core networking infrastructure
• Plans and develops strategies to enhance campus LAN/WAN and Remote (VPN) networking infrastructure, aligning to industry standards and technological roadmaps
• Leads and supervises the integration of network device enhancements, coordinating faulty device replacements with cross-functional IT teams
• Maintains hardware operability and analyzes and distributes vendor recommended code and software versions, mitigating any security threat vulnerabilities
• Plans and develops strategies to integrate Enterprise firewall distribution points at designated network segments; plans and develops on-premise, remote, and cloud network infrastructure strategies; designs, plans, and executes strategies to optimize the resiliency of wireless network services
• Maintains and distributes VPN client packages and composes appropriate security policies for approved users, ensuring that secure remote connectivity services are provided to all users
• Coordinates with external parties as necessary to establish external/ISP connectivity and alternate paths to maintain resilience.
• Monitors and analyzes bandwidth and throughput utilization to plan network capacity
• Executes controls to provide optimal services for university users from the distributed enterprise networking infrastructure; develops, maintains, and executes security policies at firewall distribution points.

• Performs all other duties as assigned.

Direct Reports:

• May supervise student workers

Delegation of Work:

• May assign work to subordinate(s)

Supervision Given:

• May provide general supervision and assign tasks to subordinates.

Required Education:

• Bachelor's degree in Computer Information Systems or a related field.

Required Experience:

• Minimum of four (4) years of related job experience

License/Certification:

• None required

• Certification in Cisco Security, Cisco Voice, Cisco Route and Switch is preferred
• Certification in CCNA and/or CCNP is preferred

Knowledge:

• In-depth knowledge of local and wide area networks;
• Knowledge of wireless networks, network security, and routing protocols

Skills:

• Good general technical skills; good computational skills;
• Strong analytical and complex problem solving skills;
• Excellent interpersonal and communication skills;
• Strong attention to detail

Abilities:

• Ability to install, configure, and troubleshoot various network issues with minimal supervision;
• Ability to draw up a network infrastructure with minimal supervision;
• Ability to research and recommend new technologies;
• Ability to multi-task;
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
• May, on rare occasions, be exposed to extreme temperatures and inclement weather conditions. May, on rare occasions, be exposed to the risk of an electric shock and work in a high dangerous place.
• Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors.
• Must have the ability to move items of up to 25lbs.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Technical Expertise

• Possesses comprehensive knowledge and skills in a technical area.
• Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
• Competent to learn new technologies and integrate them with existing technology.
• Willing to share expertise and provide technical assistance to others.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.