Skip to main content

Program Advisor II

Basic Position Information

Job Code: 3601

Title: Program Advisor II

Department: Various

Essential Personnel: N/A

Job Family: Academic Administration

Job Sub-Family: Program Administration

FLSA Classification: E

Job Grade: 13

Grade Min: $47,731

Grade Mid: $57,277

UHD Succession Plan: N/A

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Program Advisor II advises program participants on academic and other program-related matters to assist students with transitioning into the university and with progressing through the program.

Duties

  • Advises new, transfer, and continuing students on academic matters such as course selection and degree declaration
  • Monitors, tracks, and reports student progress through UHD's student information systems
  • Ensures that all student files and other academic records are maintained in compliance with university policies, procedures, and protocols
  • Coordinates and provides advising sessions, workshops, and events for program participants to encourage completion of secondary education, entering a postsecondary institution, and completion of a postsecondary program of study
  • Tracks and reports participant progress through program completion and postsecondary completion, maintaining all relevant documentation
  • Provides crisis intervention to the student when support is needed or when a professor asks for assistance
  • Refers participants to resources such as tutoring, counseling, and financial aid as appropriate
  • Attends meetings and serves on department committees as required
  • Maintains continuous communication with students as necessary, via email, telephone, and in-person consultations

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A

Qualifications

Required Education:

  • Bachelor's degree

Required Experience:

  • Minimum of three (3) years of related job experience

License/Certification:

  • None required

Preferred Qualifications

  • Experience working for or collaborating with a grant-funded program
  • Some programs may require experience related to that specific program
  • Experience advising or mentoring a cohort of students

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of the college preparation, admissions, and transition processes, and the related trends, issues, and accepted practices;
  • Knowledge of the socioeconomic and educational barriers faced by low income, first generation youth;
  • Knowledge of program delivery modules

Skills:

  • Good technical skills, including proficiency in MS Office and PeopleSoft;
  • Strong analytical and problem solving skills;
  • Excellent interpersonal, communication, and customer service skills

Abilities:

  • Ability to provide academic advising;
  • Ability to analyze and interpret data;
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment.

Physical Demands:

  • Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
  • Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors
  • Must have the ability to move items of up to 50lbs

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Student Success Direct Support

  • Assists and/or advises students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
  • Contributes to student success through careful monitoring of student progress within caseload.
  • Promotes student success through regular and persistent outreach to student caseload.
  • Provides encouragement and guidance to foster student success.
  • Shares relevant knowledge and insight to apprise students of programs and services available to them.
  • Listens and responds to student requests and concerns with patience and understanding.
  • Treats students with respect.

This job description may not encompass all duties and responsibilities associated with the position.