Program Manager

The Program Manager manages the operations and office administrative projects of a university program.

• Develops and manages administrative projects and comprehensive program activities, orientations, workshops, and events
• Performs outreach to local professionals and organizations to build partnerships that will assist students
• Monitors student involvement in career readiness opportunities
• Provides academic and student support resources as required
• Collaborates with faculty, staff, and student support offices across campus to increase the accessibility of resources available to students
• Leads extracurricular program-related events to promote a sense of belonging for students
• Attends meetings; serves on and advises committees and councils as appropriate
• Interprets and clarifies academic policies and procedures to students, faculty, staff, and parents
• Provides high level support for the program leadership

• Performs all other duties as assigned

Direct Reports:

• May supervise full time and part time employees

Delegation of Work:

• May regularly assigns work to subordinate(s)

Supervision Given:

• May make final decision on evaluating employee performance; hiring new employees; disciplinary actions; makes final decision on scheduling employee work hours; makes final decision on coaching and counseling; training; provides recommendations on handling employee grievances and complaints; and makes final decision on granting time off

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of four (4) years of job-related experience

License/Certification:

• None required

• None

Knowledge:

• Knowledge of the management of a program in a higher education environment, and of the related trends, issues, and accepted practices;
• Knowledge of the function and operations of the specific program

Skills:

• Good technical skills, including proficiency in MS Office;
• Strong analytical and problem solving skills;
• Excellent interpersonal, communication, and customer service skills;
• Good leadership skills

Abilities:

• Ability to network professionally; ability to work as part of a team;
• Ability to be flexible;
• Ability to effectively communicate and collaborate with a wide range of individuals and constituencies in a diverse university community

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Financial Management

• Manages assigned financial resources in compliance with federal, State, and university policies and procedures.
• Monitors expenditures to ensure they are authorized and within approved budget.
• Reports accurate and reliable data of financial transactions and resources.
• Promptly notifies management of budget issues and/or discrepancies.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.