Supervisor, Interlibrary Loan
Basic Position Information
Job Code: 5294
Title: Supervisor, Interlibrary Loan
Department: Library
Essential Personnel: N
Job Family: Academic Administration
Job Sub-Family: Library
FLSA Classification: NE
Job Grade: 12
Grade Min: $43,001
Grade Mid: $51,601
UHD Succession Plan: N
Criticality of Position: N/A
Career Ladder: In-Range
Campus Security Authority: Y
Screening Committee: N
Motor Vehicle Record Check: N
Job Summary
The Supervisor, Interlibrary Loan oversees the daily operations of Interlibrary Loan unit within the library.
Duties
- Ensures smooth and efficient functioning of the Interlibrary Loan unit, including but not limited to processing requests, policy explanation, complaint resolution, problem-solving, circulation of materials, and effective use of the library
- Maintains records and assists with assessment and statistics
- Provides training in policies, procedures, and software specific to the Interlibrary Loan unit and related areas, such as customer service
- Uses various software in daily work, including the Alma (library services platform), Tipasa (ILL management system), PeopleSoft, MS Office Suite, and other software as needed
- Provides customer support to patrons by communicating with various library constituents
Marginal Duties
- Performs other duties as assigned
- Cross trained to cover Circulation and Computer Lab desks
Supervisory Responsibilities
Direct Reports:
- Supervises student workers
Delegation of Work:
- Delegates work to student workers
Supervision Given:
- Supervises student workers
Qualifications
Required Education:
- Associate's degree
Required Experience:
- Minimum of two (2) years of job-related experience
License/Certification:
- None Required
Preferred Qualifications
- Experience using Alma or other integrated library system
- Experience using Tipasa or other interlibrary loan management software
- Supervisory experience
- Customer service experience
Knowledge, Skills and Abilities
Knowledge:
- Knowledge of trends, issues, and accepted practices relevant to the position
Skills:
- Advanced operation skills in Microsoft Office
- Advanced customer service skills to maintain a student-centered study environment within the computer lab and group study rooms.
- Candidates must have strong analytical and problem solving skills, as well as excellent interpersonal and communication skills
Abilities:
- Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
Work Location and Physical Demands
Primary Work Location:
- Works in an office environment
Physical Demands:
- Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
- Position is physically comfortable; individual has discretion about sitting (60%) walking (15%), standing (15%), etc
- Position will require lifting (20 lbs), carrying (4 lbs) , pushing (80 lbs), pulling (80 lbs). Position will require stooping, kneeling, reaching, handling, speaking, hearing, and seeing
- Work environment involves minimal exposure to physical risks
Position Specific Competencies
Commitment to Excellence - UHD
- Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
- Continuously strives to improve work performance.
- Accepts responsibility for his/her commitments to the university.
- Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.
Respect and Cooperation
- Treats others with courtesy, respect, and dignity in the workplace.
- Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
Integrity
- Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
- Accepts responsibility for his/her actions.
- Respects and complies with department and university policies, procedures, and work rules.
Proficiency
- Possesses required job skills and knowledge.
- Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.
Dependability
- Takes responsibility to accomplish job assignments within reasonable deadlines.
- Willing to accept new projects and/or commitments.
- Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
- Arrives to work on time prepared and ready to contribute.
Flexibility
- Willingly adjusts to changing work assignments or conditions.
- Open to changes in operational procedures, technology, and/or organizational structure.
- Views changes as opportunities for learning and professional development.
- Displays a positive attitude to encourage others.
- Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
Focus on Customer Service
- Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
- Respectfully ascertains customer's needs and determines appropriate response.
- Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
- If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
- Follows up with customers on outstanding requests in a timely manner.
- Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.
Support Proficiency
- Possesses comprehensive knowledge and skills with multiple hardware and software systems.
- Effectively applies expertise to identify and troubleshoot user issues.
- Competent to install and configure new systems.
- Willing to share expertise and provide technical support to others.
Work Leadership
- Leads the work of assigned staff.
- Assigns projects and tasks with clear instructions and understanding of work to be performed.
- Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
- Follows up to ensure tasks and projects are completed within reasonable timeframes.
Student Success Indirect Support
- Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
- Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
- Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
- Helps students build peer support networks.
- Encourages student participation in out-of-class activities.
- Provides encouragement and guidance to foster student success.
- Treats students with respect
- Maintains the learning environment to ensure quality and/or sound pedagogy.
This job description may not encompass all duties and responsibilities associated with the position.