Supervisor, IT Asset Management

The Supervisor, IT Asset Management accounts for and manages IT equipment lifecycles, from delivery to the removal and disposal of IT equipment.

• Manages and maintains the IT asset management database, including tagging equipment and performing any necessary data entry.
• Manages surplus equipment as per university policies and procedures.
• Collates all necessary documentation for Accounts Payable.
• Works with Purchasing to address discrepancies in issued PO's; changes orders as necessary.
• Collaborates with the Property Manager to conduct the annual inventory.
• Oversees the equipment salvage and donation process.
• Tags all new equipment for the university.
• Oversees all RMAs for warranty repairs and replacement of equipment.
• Creates and generates any necessary reports regarding IT equipment inventory.

• Performs all other duties as assigned.

Direct Reports:

• Full Time Employee(s)

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Required Education:

• Associate degree or 60 college coursework hours

Required Experience:

• Minimum of two (2) years of related job experience

License/Certification:

• Must maintain a valid, current driver's license

• Bachelor's degree
• CPPS and/or CPPA certification is preferred.

Knowledge:

• Knowledge of state and university policies as they pertain to IT equipment values and rules for disposal
• Knowledge of shipping and receiving processes
• Knowledge of commonly used types of IT equipment.

Skills:

• Strong analytical and problem solving skills
• Excellent interpersonal and communication skills.

Abilities:

• Ability to reconcile receiving reports with equipment received
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. Work involves bending, lifting, and moving packages/equipment. May be required to gain forklift certification.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Communicates Effectively

• Communicates clearly, concisely, and with courtesy.
• Carefully listens to customer or thoroughly reads correspondence, and uses good judgment to respond appropriately. (Customers can be students, external constituents, employees, or university guests.)
• Communicates requests for further action or resources to appropriate individuals with tact.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Support Proficiency

• Possesses comprehensive knowledge and skills with multiple hardware and software systems.
• Effectively applies expertise to identify and troubleshoot user issues.
• Competent to install and configure new systems.
• Willing to share expertise and provide technical support to others.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.