Systems Administrator I

The Systems Administrator I analyzes, implements, administers, updates, supports, and evaluates the performance of the university operating system environments and client-server applications.

• Researches and develops IT solutions for internal IT groups, staff, and students; tests solutions and works with appropriate team members to assist in developing solutions that enable greater efficiency and effectiveness
• Participates in testing and evaluating new applications, systems enhancements, programming upgrades, and other systems and applications improvements
• Develops or assists in the development of proof-of-concept (POC) demonstrations and test scripts for integration and end-user acceptance testing in coordination with IT user support and internal project teams
• Acts as a subject matter expert for technical support and troubleshooting issues
• Obtains quotes from vendors and coordinates with internal IT groups to purchase hardware, services, or software at the most cost-effective price that can be obtained
• Coordinates upgrade schedules with vendors and/or end-users for installation, maintenance, or troubleshooting systems or application used by various end users
• Monitors the ticketing system, troubleshooting and resolving all support tickets effectively and expeditiously
• Creates standard documentation to be used by various end users
• Performs tasks that are related to a specific department

• Performs all other duties as assigned

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Associate's degree, vocational certificate, or 60 hours of college course work

Required Experience:

• Minimum of one (1) year of related job experience

License/Certification:

• None required

• Bachelors degree
• Experience related to a particular system or certifications
• Three (3) years of related job experience is preferred

Knowledge:

• Knowledge of client server model systems and applications and the related trends, issues, and accepted practices;
• Knowledge of scripting; knowledge of Windows operating system administration;
• Knowledge of virtual computing infrastructure;
• Basic knowledge of networking

Skills:

• Good technical skills, including proficiency in MS Office;
• Strong analytical and problem solving skills;
• Excellent interpersonal and communication skills

Abilities:

• Ability to support an assortment of system administration software;
• Ability to troubleshoot and resolve issues;
• Ability to apply due diligence;
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements;
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
• Clarity of vision is required
• Must have the ability to move items of up to 35lbs

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Technical Expertise

• Possesses comprehensive knowledge and skills in a technical area.
• Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
• Competent to learn new technologies and integrate them with existing technology.
• Willing to share expertise and provide technical assistance to others.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.