Systems Integration Administrator

The Systems Integration Administrator administers system-level support of information systems, including the installation, configuration, troubleshooting, repair, maintenance, and support of these systems, with a primary focus on Blackboard.

• Administers system-level support of information systems, including reviewing, analyzing, and modifying systems, and coordinating and assisting with software installations and upgrades
• Administers, manages, secures, troubleshoots, and supports the Linux Server Operating System and the VMWare vSphere, Listserv, and Azure environments
• Administers, manages, secures, troubleshoots, and supports the Load Balancer Technology, Disaster Recovery Technology, High-Performance Linux clusters, and Identity Management Solution
• Administers, manages, secures, troubleshoots, and supports the infrastructure for the application protocol used for accessing and maintaining distributed directory information services over an Internet Protocol (IP) network (LDAP)
• Performs diagnostics, resolves problems, and reports escalated problems to vendors
• Monitors the Blackboard environments, including security; makes recommendations regarding hardware and software acquisitions for Blackboard environments
• Works with server administrators and the Technology Learning Services leadership to plan for downtime and system configuration
• Resolves software issues that may arise in collaboration with servers administrator; maintains and updates scripts that create courses, users, and enrollments
• Provides escalated level support to other Information Technology departments
• Serves as the liaison between Information Technology's Technical Services (TS) and the Technology Learning Services (TLS) group

• Performs all other duties as assigned

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of five (5) years of related job experience

License/Certification:

• None required

• None

Knowledge:

• Knowledge of Linux Server Operating System and the VMWare vSphere, Listserv, and Azure environments;
• Knowledge of Load Balancer Technology, Disaster Recovery Technology, High-Performance Linux clusters, and Identity Management Solution;
• Knowledge of all relevant trends, issues, and accepted practices

Skills:

• Strong analytical and problem solving skills; excellent interpersonal and communication skills.

Abilities:

• Ability to support all relevant technologies;
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Primary Work Location:

• Works in an office environment and a technology server room.

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements;
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Technical Expertise

• Possesses comprehensive knowledge and skills in a technical area.
• Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
• Competent to learn new technologies and integrate them with existing technology.
• Willing to share expertise and provide technical assistance to others.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.